This issue is repeatable and the application close will happen at the same point in playback each time the clip is played. To resolve this issue open the problem file in QuickTime player and use File > Export to re-encode the file. While very rare now, some Apple ProRes files that were created in Final Cut Pro 7 with mixed frame rates in the timeline and the “Recompress All Frames “ option turned off may cause PlaybackPro or PlaybackPro Plus to quit unexpectedly.To correct this issue download and use the most current versions. When any version of PlaybackPro or PlaybackPro Plus prior to versions 2.4.0 and 3.7.1 are used under Sierra, the Fullscreen button may cause the application to become unstable and shut down.This issue has been fully resolved by Apple in macOS El Capitan (10.11) and Sierra (10.12). When our applications are run under macOS Yosemite (10.10) and a USB Audio device is used, the application may become unstable and unresponsive (freeze).There are several things that can cause this. If you are not prompted to activate, select Manage Activations, release your license and reactivate to confirm license retention. You will not be able to see the password text when typing, press enter when done. Note – Each terminal command will require an Administrator password (User password will not work). Sudo chmod 777 /Library/Caches/Shell_Results.txt Copy and Paste each of the following lines (one at a time), press Return after you paste. ![]() DT Videolabs IA applications require Read and Write access to the Ticket file and the following steps will correct any permission problems If releasing the license doesn’t solve the problem, try the following steps. The system will report when the license has been successfully released and available to activate on another system. A DT Videolabs serial number will always be 4 sets of 8 digits with dashes in-between. Go the main application menu (to the left of the File Menu), select “Manage Activations”.If you are able to get into the application try releasing the license.
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